If you are not satisfied for any reason, contact us and we will help determine if you’re eligible for a refund or exchange.
Our policy lasts 14 days. If 14 days have passed since your purchase, unfortunately we cannot offer a refund or exchange.
Email us immediately at ecommerce@ftgs.us so we can determine if your product qualifies for a return, refund or exchange. Please include your order confirmation number and a detailed reason for the return or exchange.
Damaged Packaging on Arrival
If your product arrives with damaged outer packaging, please notify our courier partner’s customer service immediately and file a claim for damages with them. Argos India is not responsible for damages caused by courier negligence, lost, misplaced or stolen packages, or events beyond our control (natural disasters, strikes, or other force majeure events).
Return Eligibility
To be eligible for a return, your item must be:
- Unused and in the same condition you received it
- In its original packaging
- If the product had cellophane wrapping, the cellophane must still be intact around the fragrance
- If the product had a security sticker, it must still be affixed to the box, not peeling, torn, or showing signs of tampering
- If the product was sealed inside a self-adhesive bubble mailer within your delivered package, that seal must be unopened and untorn
Non-Returnable Items
The following items cannot be returned or refunded:
- Gift cards
- Used scent diffusers
- Used candles
- Sample packs
- Mini sprays (50ml and under)
- Fragrance oil rollerballs
Note: A scent diffuser is considered “used” once fragrance oil has been added and the machine switched on. A candle is considered “used” once its box has been opened — even if it has not been lit.
Proof of Purchase
To complete your return, we require your GST invoice, order confirmation number, or other valid proof of purchase.
Please do not send your product back to the manufacturer without first contacting us at info@buyargos.in
Sale Items
Only regular-priced items are eligible for a refund. Items purchased during a sale or promotion, or with a discount code applied (online or in-store), are not eligible for a refund.
Where You Purchased Matters
If you purchased your Argos product from a retailer other than www.BuyArgos.in, your product is not eligible for a refund through Argos India. Please contact the retailer you purchased from directly — do not contact Argos India for products purchased elsewhere.
Refund Process
Once your return is received and inspected, we will email you to confirm receipt and let you know whether your refund or exchange has been approved.
If approved, a 15% restocking fee will be deducted from your refund amount.
For approved exchanges, we will share the process and timeline with you. For approved refunds, the amount will be credited to your original payment method (credit/debit card, UPI, net banking, or wallet, as applicable).
Please allow up to 21 days from approval for your refund to be processed and reflected in your account.
Gifted Purchases
If the item was marked as a gift at the time of purchase and shipped directly to you, you’ll receive a gift credit for the value of your return once it’s received.
If the item was not marked as a gift, or the gift-giver had it shipped to themselves to give to you later, we will process the refund to the original purchaser (the gift-giver), and they will need to coordinate with Argos India regarding the return.